Terms and Conditions
1. BACKGROUND, INFORMATION ABOUT US AND HOW TO CONTACT US
3. OFFERS AND OFFER REDEMPTION
6. MEMBERSHIP AND MEMBERSHIP RENEWAL
12. OUR RIGHT TO END THE CONTRACT
13. WE MAY TRANSFER THIS AGREEMENT TO SOMEONE ELSE
16. WAIVER - EVEN IF WE DELAY IN ENFORCING THIS CONTRACT, WE CAN STILL ENFORCE IT LATER
17. GOVERNING LAW AND JURISDICTION APPLYING TO THESE TERMS
1. BACKGROUND, INFORMATION ABOUT US AND HOW TO CONTACT US
The following Terms and Conditions constitute the agreement (‘the terms’) between Life, including the Life app and website, owned and operated by Rocket UK Ltd, trading as The Rocket Marketing Group (‘We’, ‘us’, ‘our’) and the named person using the Life account (‘You’).
Life is designed to offer members discounts or value added offers, and these are the terms and conditions on which Life supply Life memberships, and you become members of Life. Further details regarding Life can be found on our website www.theLife-app.co.uk.
Before creating a Life account, you will need to read and understand the terms of this agreement. By purchasing or activating a membership, you agree to be bound to these terms and conditions.
You will be subject to the terms and conditions in place at the point in which you created your Life account, unless any changes are made by us. We reserve the right to amend these terms and conditions at any time to reflect changes in law or best practice or to deal with additional features which we introduce and we will notify members by posting the amendments on our website, app or and via email. We will give you at least 30 days’ notice of any change by sending you an email with details of the change or notifying you of a change when you next start the Life App or access our website.
By creating a Life account, you warrant that you are at least 18 years old and capable of entering a binding contract.
You can contact us by telephoning our customer service team at 01273 668822 or by writing to us at hello@thelife-app.co.uk or Life, Rocket UK Ltd, Mocatta House, Trafalgar Place, Brighton, BN1 4DU.
If we have to contact you, we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.
"Writing" includes emails. When we use the words "writing" or "written" in these terms, this includes emails.
2. PERSONAL USE LIMITATION
Your Life account is provided to you for your personal use only.
a) Your Life account is personal to you and use of this service is for the registered named account holder only and is strictly non-transferable. Proof of membership will be required when redeeming an offer.
b) You must not share your access/log in details, card/membership number, discount codes or vouchers with anyone else, or place or allow the placement of this information on any social media site, any printed material or other media. Those doing so risk termination of their account with immediate effect and with no option for a refund.
c) You may not modify, copy, distribute, transmit, reproduce, publish, license, transfer, or sell any information, software, products or services obtained from this website or app in any way or in any media.
3. OFFERS AND OFFER REDEMPTION
a) As a member of Life, you will be able to access discounts on the Life app or website, which are provided by our partners.
b) These offers will be available to those that have an active subscription or an active trial membership.
c) Discounts vary, and an offer information section is available to you on the website and app. This will include any specific terms and conditions, availability and restrictions. Promotions relating to alcohol are excluded in Scotland.
d) Information on the availability of offers will also be includes in the offer information section of the app and website. Please be aware that partners of Life reserve the right to not honour a promotion or discount on bank holidays and special days.
e) Life discounts relating to restaurants do NOT apply to take away food or food for collection as they are only for dine-in occasions, unless stated otherwise within the offer information section.
f) To redeem your offer, please follow the steps outlined in the offer information section. If you wish to redeem an offer in a restaurant, you must contact the restaurant and book a table in advance, mentioning that you are a Life member. At the end of the meal, present your membership card via the Life app, and the relevant discount will be applied to your bill.
g) Life offers cannot be used in conjunction with any other offers or special promotions. unless otherwise stated in the offer information section.
h) Life offers a variety of discounts, deals, and benefits from carefully selected partners. While we have used our best endeavours to source and maintain accurate information, we cannot always guarantee the accuracy of such information. All information is from data received from partners at the relevant time. We cannot make or give any warranties, guarantees or representations concerning the services by any of our partners.
i) Life and our partners reserve the right to cancel, withdraw or amend offers. Where possible, this will be communicated to members. Life shall not be liable for such changes or for a partner that does not honour the stated discount or changes the offer details.
4. OUR CONTRACT WITH YOU
The contract between you and us will only be formed when you accept the terms and conditions of the membership. This acceptance confirms you agree to go ahead with the service. If you do not accept these terms and conditions, we will not be able to activate your membership.
5. MEMBERSHIP CANCELLATION
|
Type of membership |
Cancellation Period |
Further information |
|
Annual membership |
Within the first 14 days of payment |
Subject to any statutory rights you may have, we do not provide refunds after the cooling off period. |
|
Quarterly membership |
Within the first 14 days of payment |
Subject to any statutory rights you may have, we do not provide refunds after the cooling off period. |
|
Monthly membership |
Any time within the month |
You will be able to use the membership to the end of the fully paid subscription month. No pro-rata refunds will be given. |
For the avoidance of doubt, the Cancellation periods referred to in the table above do not apply to subsequent membership renewals.
To your membership, contact Customer Support via:
- Email – hello@theLife-app.co.uk
- Telephone – 01273 668822
Or within the “My Account” section of your Life app.
Calls to Customer Support will be recorded and may be monitored for training and Quality purposes. If you wish to receive a copy of your call recording, please contract hello@theLife-app.co.uk and provide the time and date of the relevant call.
6. MEMBERSHIP AND MEMBERSHIP RENEWAL
Life offers Annual, Quarterly and Monthly memberships. Some memberships will automatically renew, and the details of the automatic renewal will be stated to you before you sign up and in a confirmation email sent to the email address you provided.
To cancel your membership, you should contact us by telephone or email, informing us of your intention to cancel.
If you do not want you membership to automatically renew, you should contact us by telephone or email by no later than two working days before the expiry of your current membership period, informing us of your intention not to renew, or you can visit the “My Account” section of the Life app and disable automatic membership renewals before the expiry of your current membership period[CG1] .
Following cancellation of your membership, you will receive an email from us confirming the cancellation.
If you cancel your membership during the Cancellation Periods referred to at clause 5 above, you will be entitled to a refund of your membership, unless it is a monthly membership. If you cancel your membership outside of the Cancellation Period, you will not receive a refund of your membership fee or any part thereof.
You authorise us to access funds from any billing method you have provided to us in order to charge the Annual, Quarterly or Monthly membership fee, for the entire duration of your membership including any automatic renewal period.
You warrant that you will immediately inform us of any change to your email or postal address where necessary and update any billing information as appropriate.
7. MEMBERSHIP CARDS
All membership cards shall remain the property of Life at all times, and may be renewed, cancelled or annulled.
If you wish to receive a replacement membership card due to loss, theft or damage, you may do so by calling Customer Support on 01273 668822 where a fee may be applicable.
8. LINKS TO THIRD PARTY SITES
The Life website and app contains links to third party websites, web pages and services. We do not control these websites and before you provide any information to them, you should read the terms provided by the third party sites. We do not accept responsibility or liability for any third party websites and your access and use of such websites is at your own risk.
9. LIABILITY AND DISCLAIMER
a) We will use all reasonable skill and ability to ensure that the information on the Life website and app is accurate, however we cannot guarantee that there will be no errors, omissions or inaccuracies, nor can we accept any liability for any such errors and omissions or for any loss of data or damage to equipment or software as a result of you using the site. This includes loss of income, revenue or profits..
b) Subject to clause 9.c), if we fail to comply with these terms and conditions, our liability to you will be limited to your membership fee.
c) Nothing in this agreement limits any liability which cannot legally be limited, including but not limited to liability for:
(i) death or personal injury caused by negligence;
(ii) fraud or fraudulent misrepresentation; and
(iii) breach of the terms implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982 (title and quiet possession).
d) Where you purchase third party goods or services through our app or website or in conjunction with your Life membership, we offer no warranty about those goods or services and we will have no liability in relation to any loss your suffer in relation to such goods or services. Where you experience any problems in relation to such goods or services you will need to raise this directly with the third party supplier.
10. ACCESS TO THE WEBSITE
We reserve the right to restrict or prohibit access to the website by users, at our sole discretion or at the request of our partners.
11. DATA PROTECTION
We will use your personal data in the provision of your membership to you. We take the integrity of your personal data very seriously. Please see our website for our Data Protection and Privacy Policy.
12. OUR RIGHT TO END THE CONTRACT
12.1 We may end the contract at any time by writing to you if:
a) you do not make any payment to us when it is due, and you still do not make payment within 14 days of us reminding you that payment is due; and
b) you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the services and products.
c) you are in breach of these terms and conditions, including but not limited to terms 2b)
13. WE MAY TRANSFER THIS AGREEMENT TO SOMEONE ELSE
We may transfer our rights and obligations under these terms to another organisation. We will contact you to let you know if we plan to do this. If you are unhappy with the transfer you may contact us to end the contract within 30 days of us telling you about it and we will refund you any payments you have made in advance for products or services not provided.
You may not transfer your rights or your obligations under these terms to another person.
14. NO THIRD PARTY RIGHTS
This contract is between you and us. No other person shall have any rights to enforce any of its terms.
15. SEVERANCE
Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
16. WAIVER - EVEN IF WE DELAY IN ENFORCING THIS CONTRACT, WE CAN STILL ENFORCE IT LATER
Failure by us to enforce any of these terms and conditions will not prevent us from subsequently relying on, or enforcing, them.
17. GOVERNING LAW AND JURISDICTION APPLYING TO THESE TERMS
These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.